Terms of Service – Penelle

Last updated: May 2026

Welcome to Penelle. These Terms of Service govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

Please read them carefully before using our website.

1. Overview

This website is operated by Penelle. Throughout the site, the terms “we”, “us” and “our” refer to Penelle.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any policies referenced within them, including our Privacy Policy, Shipping Policy and Returns Policy.

If you do not agree to these Terms, please do not use our website.

2. Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least 18 years of age or have permission from a parent or guardian to use this website.

You must not use our products for any illegal or unauthorised purpose or violate any laws in your jurisdiction through your use of this website.

You must not transmit viruses, malware or any harmful code through the website.

3. Products & Product Information

We make every effort to display our products, descriptions and imagery as accurately as possible. However, due to differences in screen settings and natural ingredient variations, colours and appearances may vary slightly.

Our products are intended for cosmetic and personal care use only.

Any information provided on this website is for general informational purposes only and is not intended to diagnose, treat, cure or prevent any medical condition.

We recommend patch testing prior to use. Discontinue use if irritation occurs.

4. Pricing & Payments

All prices on our website are listed in Australian Dollars (AUD) and include GST where applicable.

We reserve the right to change prices at any time without notice.

Payment must be received in full before orders are processed and dispatched.

We reserve the right to refuse or cancel any order at our discretion, including where we suspect fraudulent or unauthorised activity.

5. Shipping & Delivery

Shipping timeframes provided on our website are estimates only and are not guaranteed.

Once an order has been dispatched, delivery is handled by third-party carriers and delays may occasionally occur outside of our control.

Penelle is not liable for delays caused by postal services, customs, weather events or incorrect shipping information supplied by the customer.

Risk in products passes to you upon delivery.

6. Returns & Refunds

Please refer to our Returns Policy for full details regarding returns, exchanges and refunds.

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

Where required under Australian Consumer Law, we will provide a repair, replacement or refund for products with major faults or where consumer guarantees apply.

For hygiene and safety reasons, we may be unable to accept returns on opened or used products unless required by law.

7. Intellectual Property

All content on this website, including imagery, branding, logos, product names, graphics, text and design elements, is the property of Penelle and must not be copied, reproduced or used without prior written consent.

You may not use our content for commercial purposes without permission.

8. Website Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to interfere with the security or functionality of the website
• Reproduce or exploit any portion of the website without permission
• Submit false or misleading information

We reserve the right to terminate or restrict access to the website where misuse occurs.

9. Limitation of Liability

To the maximum extent permitted by law, Penelle is not liable for any indirect, incidental or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes any consumer guarantees or rights that cannot legally be excluded under Australian law.

10. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

We take reasonable steps to protect your information, however no online transmission or storage system can be guaranteed to be completely secure.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies or practices of those websites.

Accessing third-party sites is at your own risk.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Changes will take effect immediately upon being published on the website.

Your continued use of the website after changes are posted constitutes acceptance of those changes.

13. Governing Law

These Terms of Service are governed by the laws of Queensland, Australia.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.

14. Contact Information

Questions about these Terms of Service can be directed to:

Penelle
Email: contact@penelle.com.au
Website: www.penelle.com.au

These Terms are intended as a general ecommerce template for Penelle and do not constitute legal advice. Consider having them reviewed by an Australian ecommerce lawyer before publishing.