Shipping policy

Shipping

Shipping

Every Penelle order is prepared with care and intention. Below is everything you need to know about delivery.

Dispatch Timeframes

Orders are typically dispatched within 1–3 business days.

During busier periods or promotional events, dispatch may take slightly longer. We appreciate your patience as we prepare each order.

Shipping Within Australia

We offer both standard and express shipping options at checkout.

Estimated delivery timeframes (once dispatched):

  • Standard Shipping: 2–8 business days
  • Express Shipping: 1–3 business days

Please note that delivery times may vary depending on your location.

Important to Know

  • Delivery timeframes begin once your order has been dispatched
  • Shipping times are estimates provided by our delivery partners and are outside of our control
  • Regional and WA areas may experience longer delivery times

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow your delivery.

Incorrect Addresses

Please ensure your shipping details are entered correctly at checkout.

Penelle is not responsible for delays or non-delivery due to incorrect address details provided at the time of purchase.

Lost or Delayed Parcels

If your parcel is delayed, we recommend contacting the courier directly using your tracking number for the most up-to-date information.

If you need further assistance, our team is always here to help.

Split Shipments

In some cases, items may be shipped separately. If this occurs, you will receive multiple tracking updates.

International Shipping

We offer international shipping to selected countries. Delivery timeframes and costs will be calculated at checkout.

Please note that customs duties or import taxes may apply and are the responsibility of the customer.

Each order is more than a delivery — it’s the beginning of your ritual.